Hiring for Product Content Specialist Mumbai for Exp. 2 - 4 Years at Seclore Technology Pvt. Ltd.., (Nagpur Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:You will be responsible for: Creating and updating all functional documents for Seclores products including online help, new feature guides, user guides, admin guides etc. Creating Product Briefing slide decks with explainer videos for new product launches. Creating training videos and content for various different personas including end users, administrators, partners, internal employees etc. Creating and updating other documents that are related to the product like installation guides, support guides, troubleshooting guides, FAQs etc. Ensuring high effectiveness and quality of documentation that should equal if not exceed the benchmarks set by global products in the enterprise software market. Evaluating the effectiveness and ease of understanding of all artifacts and continuously gathering feedback from the audience consuming these documents. Following guidelines and templates to ensure document artifacts are standardized in terms of format and writing style. You will need to: Having an excellent understanding of the product features to the very lowest level of detail. Have good understanding of the various user personas who will be consuming these documents and their business context. Have a good understanding of the technology environment (devices, operating systems, browsers etc.) to convey different behaviors across these environments. Have a hands-on knowledge of the product and be able to deliver training to external and internal stake holders. Track and measure feedback from various consumers and incorporate that into the updated versions of the documents.